Refund Policy

1.1 Single Sessions, Block Bookings, Bulk Bookings, Group Training and Courses

• Players may request a full refund within 14 days of payment.
• If a session is booked to take place within the 14-day period, a refund will only be available if the player cancels within the applicable cancellation window (see Cancellations Policy).
• If the session is cancelled due to the fault of the player (see 1.5) or cancels a session outside the permitted window, no refund or reimbursement (including court hire fees) will be given.

1.2 Private Group Sessions

• If two or more players have booked a session together under one payment, the lead booker may request a full refund within 14 days of payment.
• Refunds will be made only to the original payment method of the lead booker.
• The same rules regarding cancellations and missed sessions apply as in section 1.1.

1.3 Session Expiry

• All sessions are subject to an expiry date, starting at the time of purchase, examples below:
  • Single Session (One-Off): 60 days
  • Block Booking: 90 days
  • Beginner Course: 120 days
  • Bulk Booking: 180 days
• Supercharge Athletes operates a “use it or lose it” rule. Un-used sessions after the expiry date are forfeited and treated as used.

1.4 Un-used Sessions

• Requests to refund or credit un-used sessions after the refund window has closed will be reviewed on a case-by-case basis.
• Where a partial refund is agreed, a 50% penalty fee will be applied to the value of unused sessions along with a £15 administration charge.

1.5 Player Fault

• A player is deemed at fault if they:
  • Fail to cancel within the required notice period,
  • Fail to attend a session,
  • Arrive late without informing the coach, or
  • Breach the cancellation process highlighted in the policy.
• Where a player is at fault, no refunds, partial refunds, credits, or reimbursements will be made.

1.6 Coach Cancellations

• If a coach cancels a session (e.g. due to illness, logistical issues or extreme weather), players will be offered:
  • A full reimbursement of court booking fees if its non-refundable or no credit is given.
  • A rescheduled session at no additional cost.
  • Or a discount code equivalent to the value of the session to use at a later date. 

1.7 Force Majeure

In the event of circumstances beyond our control (e.g. government restrictions, natural disasters, severe weather), refunds are not guaranteed but rescheduling or credits will be offered where possible.